Terms and Conditions / Refund Policy

Payment
All payments will be processed upon receipt of cardholder information.

Return Policy

Our relationship with you is very important, so we offer a 100% Satisfaction Guarantee. Your order is guaranteed to arrive to you without defects or errors or you are entitled to a 100% refund or replacement, including shipping costs when applicable.

As always, our No. 1 goal is your satisfaction, and we offer a no-hassle return policy that allows you to return your order within 30 days. Rules and restrictions do apply. Purchasing items from Rattle Mat assumes agreement with our terms – if you do not agree to abide by these rules, please do not make the purchase but email us at info@rattlemat.com to let us know why.

Almost all items sold by Rattle Mat are eligible for our guarantee. The product description in each listing will indicate if the item is covered under this guarantee and for how long. Due to the factors out of our control, international orders are usually not covered under our standard guarantee.

Got an issue? Call us TOLL FREE 1-855-RATTLE-0 (855-728-8530). We appreciate your business, and your satisfaction is important to us. Therefore, we allow any order to be returned within 30 days of purchase. We do have rules for the return process and restrictions for certain situations, but our customer service department is here to help. Just email us at info@rattlemat.com.

If you would like to return your order for refund or replacement, you must first contact us for Return Authorization – just put that in the subject line of any emails requesting a refund or replacement. Customers must obtain and purchase their own shipping for returning orders. Return shipping costs are generally not refundable. In order to process the return, customers will be asked to: Contact us for an authorized return merchandise (RMA) number at info@rattlemat.com.

We take pride in providing the best customer service in the industry. Think we’ve fallen short on that promise, please let us know.

Complaints
Any questions or complaints may be handled at 855-728-8530 or info@rattlemat.com.